Expert Debt Retrieval Lawyers in ScotlandFounded in 2006, Group is a UK-based credit controller, recoveries management, and business process outsourcing company working in both the B2C markets with offices in both Glasgow and also Stratford-upon-Avon. Its focus is on realizing its clients' needs and delivering innovative solutions which help construct success for them and for their clients.
Currently employs over 220 FTE with a capability to expand to 330 FTE across all its extensive websites in Glasgow and Stratford upon Avon to adapt additional capacity.
Widely regarded as a pioneer in regards to creation and the usage of new technologies has established itself as a market leader whilst preserving its independence from larger less agile competitors. Considering that the businesses launching back in 2008 and its team have won lots of high profile industry awards includingthe best utilization of technology for its self service customer portal WeWantToSayYes.co.uk and in 2016 for its own voice recognition dialler platform, in addition to being known for advanced use of technologies is to date the only DCA to have won both best customer and best commercial DCA.
Broad industry appeal, functions with a variety of clients from a number of different sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly throughout these sectors due to our innovative on grooming procedures that are designed to facilitate a thorough comprehension of our customers business before beginning work together.
When you operate without a taken for granted, we all have some time to get to understand you and your customers, the approach we invent for you is special to your company needs and evolves together with our partnership.
Customer support, has always worked with the impression that irrespective of the current situation a client finds themselves dealing with, they may be and will always stay a valued client of our customers, this ethos implies that functions with its clients across a range of debt kinds and era. As well as working with clients on late arrears and elderly debt accounts also works with a number of customers at very early stage arrears, frequently at a white tag capacity carrying and representing the brand name of some of the UK's biggest titles.
Investing in our people, we're a professional services company working to a very significant set of criteria that are regulated by the Financial Conduct Authority, and as member of the highly regarded Credit Services Association we are committed to ensuring that all of find here our people work into the highest of standards. Training and Development play a key part in the lives of employees at all levels, Training does not finish once induction is finished but is present throughout the working environment.
Quality assurance plays an integral role in all that we do ; QA touches all elements of our business and is covered Private Debt Collection Internal Revenue Service - IRS.gov with our line of defence and backed up via our own internal audit group and separate compliance capabilities.
Groups senior management team is composed of some of the very experienced and well recognized professionals in the market, with more than a 150 years combined experience in the sphere of financials.